Customer Retention Secrets from a Disney Leader turned Entrepreneur

In this episode, I’m joined by Vance Morris, a former Disney leader and the founder of Deliver Service Now Institute, to uncover the secrets to creating exceptional customer experiences that drive loyalty and profitability. Vance shares how his decade at Disney taught him the value of customer retention and how he applies those principles to his own businesses. We dive into the true cost of acquiring new customers versus retaining current ones, the power of emotional connections in business, and how to make your marketing investments count. From tracking key metrics to sending engaging newsletters, this episode is packed with actionable strategies to help you build stronger relationships with your customers and create lasting success.

Meet my guest Vance Morris is a seasoned entrepreneur, Disney-trained customer experience expert, and the owner of Deliver Service Now Institute. With a career that spans from working at Disney to running multiple successful businesses, Vance has dedicated himself to helping small business owners "get, serve, and keep clients for life." Known for his innovative XPerience Systems and direct response marketing strategies, Vance blends his rich Disney experience with practical tools to elevate customer service and retention. Tune in to hear how his journey from Disney leader to entrepreneurial success story has shaped his unique approach to business and marketing.

 

Quote/Piece of Advice: You won't profit unless you implement.

 

Website: https://yes.deliverservicenow.com/dsninstitute 

LinkedIn: https://www.linkedin.com/in/vancemorris/ 

Facebook: https://www.facebook.com/vance.morris.9 

 

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@TheLotusEffectCoach or @KatPolsinelli 

My Website: www.the-lotus-effect.com

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